If someone who is remotely connected to your device is asking you to login to your bank account or to show any personal passwords, they are most likely a scammer. Don’t follow their instructions! Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT.

1. Anydesk Connection Issues
2. Anydesk Direct Connection

1. Reeboot the remote machine

Most of the time, a remote computer will function completely fine without a reboot, but in case you’re managing a session where the remote host machine requires a reboot and you reboot through the standard method, you won’t be able to resume the session without user interaction. Thankfully, with AnyDesk you will able to reboot the machine remotely (the Remote Reboot button must be clicked). To find that button, select „Actions“ (the menu with the flash symbol) and then „Restart remote machine“.

2. Optimize your screen

Especially if you’re working on a remote PC for hours, you might want to adjust the view to fit your needs. With AnyDesk, various visual settings can be adjusted to bring in the feel of actually using your local computer instead of a remote one. In the „Display“ settings you can set the defaults and you will be presented with several options:

• Original size: ensures that the transmission window has the same resolution as the remote computer’s desktop. The transmission window may, however, be bigger than the AnyDesk window. In this case, the view will scroll automatically with the mouse movement.
• Optimize monitor usage (stretch): ensures that the transmission window adapts to your local AnyDesk window or (if in fullscreen) monitor. This will stretch the image if your monitor’s resolution is larger than that of the remote computer.
• Optimize display (shrink): this allows AnyDesk to automatically adjust the size to fit your local monitor if it is too small. But it will not stretch the image, if your monitor is larger.
• Start new sessions in fullscreen mode: your entire monitor will be automatically filled with the image of the remote desk during a session. This is extremely helpful, if you intend to use the remote computer only without switching between applications on your local PC and the remote destop.

3. Show remote cursor

When we work with someone on his remote computer we won´t be able to know what the other user is trying to show as his mouse pointer is not visible by default. So to see the remote cursor you need to manually enable it. After you connect to the remote computer click on the „Display“ menu (with the screen icon) and at „Visual Helpers“ select „Show remote cursor“. Now, not only your desktop’s cursor is visible but also that of the remote desktop. This allows the remote user to point at certain elements on the screen.

4. Switch sides

In a regular remote support session, you will connect with your client (host computer) to view his desktop. But in case you would like to show or present something to your client without having to close and open a new session the other way around, you can select „Switch sides“ from the “Actions” menu, allowing your partner to view and control your desktop. Texture pack for the mac.

5. Unattended access

Setting up unattended access on a customer´s computer allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time. Or if you wish to access your work computer from your laptop at home, this feature makes it possible. All you need to do is set a password in the “Security” tab of your work computer’s AnyDesk settings.

AnyDesk is super easy to use, but with the above tips, you should be able to really take advantage of its power – and make it feel like your remote computer is right in front of you!

See also: Security Settings

AnyDesk provides the solution to agree upon an unattended password, so that the remote client doesn't need to be present to accept a request to enter a session.

The default setting (no password set in the security options) will not allow unattended connections to your computer. Connection requests must be accepted from the physical console of the client being controlled.In the Main Window, open the Menu and click Settings. Switch to the Security Tab:

Before changing your Security Settings, you have to confirm administrative privileges. Click Unlock Security Settings, confirm the UAC-prompt and continue in the appearing Admin settings window. All settings can now be modified.

• Enable unattended access
• Allow other computers to save login information for this computer.

In the Admin Settings window, a password for unattended access can be set, as well as the option to store a token for each remote client that you entered a password to.This token will enable the remote client to have his requests accepted automatically without the need of typing the unattended access password for subsequent sessions:

Exclusive unattended access

The Accept Window is not displayed in this mode. Set interactive access to disabled and use unattended access only to establish the session. Further limit access to the device by listing your devices in the Whitelist (See ACL)The access control list is a Whitelist that allows for exclusive access for specified IDs. This secures, that only devices that have been specified are allowed to make a session request at all. In this configurationnot even the accept window would show up if the connecting device is not on the list. 3rd party devices cannot request sessions and even if your password is compromised, only devices from your whitelist may access.

Caution:

The password should be very secure.Anyone knowing the password and your AnyDesk ID has full access to your computer.A password which exceeds at least 12 characters is highly recommended.AnyDesk also supports two-factor authentication for best security.Always double-check when a third party contacts you and demands your AnyDesk Address.We (AnyDesk Software) will never ask for your ID or password and legitimate companies will never contact you without you having initiated the communication first.In case you are seeking the help of a pc repair service, please make sure you know the vendor.We are planning a feature that will allow companies and individuals to obtain a signed certificate to prove their identity.

Automatic Login

Anydesk Connection Issues

After requesting session, the password dialog appears.

Check Login automatically from now on and enter the password. You will not be asked to enter this password in subequent session requests for this client.

• This feature will only work if the other client has this feature enabled!
• The Tokens substitute the password and are stored encrypted on both client sides. You can clear the Tokens List by clicking: Clear all Tokens Other clients who could connect automatically will now be asked to type the unattended password again.
• Remember to also change your password since users who stored your password will still have access.

Security Considerations

Anydesk Direct Connection

• This feature does not save the password itself. Instead, the remote machine generates a specific token. This token can only be used by an authorized client. A client can only get authorization if the correct password was entered there once.
• There is no way to get access to your password in clear text, even if someone should get full access to a client which has enabled the feature.
• You can revoke the permission to connect to a desktop at any time in the security tab by either disabling unattended access or resetting the tokens.
• Changing the password to the same password will also invalidate all tokens. This is useful if you entered a password on another client, but this client does not know the password itself.
• You can disable the feature to allow login information (the password) by unticking the Checkbox. Already existing tokens will remain in this case, but no new tokens can be accepted.